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Block Out Fraudsters and Let Customers Through Faster

Reduce fraud losses 20 percent by separating legitimate interactions from potential fraud. Spend less time interrogating customers and more time delighting them.

If you do not know whom you can trust in remote interactions, you risk losing millions to fraud while frustrating loyal customers. Identify and authenticate who is on the other end of every interaction accurately and seamlessly. Understand if a device or interaction is at high risk for common fraud tactics.

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Stop Fraudsters Before They Reach Your IVR or an Agent

Complete a trust assessment before callers hear "hello" to reduce fraud, improve customer experience, and increase operational efficiency.

  • Identify phones showing risk signals, such as virtual calls or call spoofing
  • Reduce average handle time (AHT) by 20 to 70 seconds per inbound call
  • Identify inbound callers and fill in CRM gaps in real-time to better route calls
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Reduce Consumer Friction

Trusted identity resolution helps to spot and stop fraudsters, while verifying consumers quickly for a seamless experience.

  • Improve the customer experience by reducing onerous identity checks
  • Minimize risk exposure while driving down false positives
  • Put additional verification steps in place for high-risk transactions, while giving customers a frictionless experience
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Quickly Flag Interactions at High Risk for Digital Fraud

Sort users intelligently and reliably into high- and low-risk buckets with unhackable insight.

  • Link online, offline, and device-based data to authenticate the individual behind the device quickly and reliably
  • Understand if a device or interaction is at high risk for common fraud tactics
  • Mitigate exposure to common vulnerabilities in fraud checks that rely on limited data or linkage verifications
 
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Inbound Authentication

Instantly identify and authenticate inbound callers pre-answer to mitigate fraud, reduce average handle times, and improve customer experience.

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Phone Takeover Risk

Reduce account takeover fraud associated with one-time passcodes via real-time intelligence on a phone’s risk level for SIM card swap, unauthorized number reassignment, or call forwarding.

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Digital Identity Risk

Understand whether the consumer’s identity links to their device to flag possible fraud while allowing legitimate transactions through faster.

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IP GeoPoint

Powerful IP geolocation and VPN/proxy decisioning data to help you identify and block fraudulent transactions, deliver OTT and streaming media, and ensure compliance with licensing and regulatory mandates.

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IP Reputation

Assess the trustworthiness of IP addresses and identify human vs. non-human (bot/server) traffic to prevent malicious online activity.

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ROI Tool

Neustar Fraud and Authentication Calculator

Forrester Consulting interviewed customers across various verticals who have implemented Neustar Fraud and Authentication solutions. The result of this Total Economic Impact™ analysis is an ROI calculator you can use to understand the potential impact of Neustar Fraud and Authentication solutions on your organization’s bottom line.

Calculate ROI

 
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Video

Authenticate Consumers Quickly and Reliably for Better Fraud Mitigation

Consumers won’t stay safe and happy if you can’t identify and authenticate them reliably. Learn how to block fraudsters while letting through consumers faster with "unhackable" device data from Neustar.

Prevent fraud. Speed transactions.

Video

Identify and Authenticate Inbound Callers Before They Hear “Hello”

Fraudsters love "standard” contact center authentication methods. Customers hate it. Instead, identify and authenticate callers before they hear “Hello,” and stop fraudsters from reaching your IVR and agents.

Watch Video

 
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Blog

Not All Greens Are Created Equal

Your phone-based authentication solution could be authenticating callers who are not rightful account holders. Read why this happens and how to reduce fraud risk and false positives.

Optimize Inbound Authentication

Insights

Mitigate Fraud and Reduce Consumer Friction with Integrated Identity Verification

This Forrester Consulting Thought Leadership Paper Commissioned by Neustar explores why firms that employ a combination of offline, online, and device-based identity-verification capabilities see differentiated success.

View Infographic | Download Whitepaper | Watch Webinar

 
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Report

Total Economic Impact of Neustar Fraud and Authentication Solutions

Forrester’s Total Economic Impact™ framework found that an investment in Neustar Fraud and Authentication Solutions reduces digital identity fraud by 20%, delivers an ROI of 144%, and pays for itself in three months.

Read Forrester's Assessment

Questions about TRUSTID Fraud Solutions?

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