Effective December 1, 2021, Neustar, Inc. is a TransUnion company and Neustar Security™ Services is a Golden Gate Capital and GIC portfolio company. Click here for more.
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Support Portal Login

Sign in to our easy-to-use portal where you can browse our knowledge base to quickly find solutions. Our ticketing dashboard lets you easily submit and track your support requests, with an optimized and streamlined ticket submission process.

Product Support Portal

Or Call +1 844-NSR-CUST
+1 844-677-2878
+1 571-434-6700

 

I got help quickly with Neustar’s customer support, no long wait. The support specialist quickly understood my request and knew exactly how to assist me. She was awesome!!!!

Assistant Manager, Large Enterprise Technology Company
 
 

Product Support

Support is offered 24x7. Business hours and after hours paging are stated below.

 
Solution Email & Online Phone
Caller Name Services, including CNAM, LIDB and Fraud/Validation
  • 8 AM ET - 8 PM ET, Mon - Fri
  • after hours paging
 Email Support 1-844-638-7778
Option 1
Canadian Secure Token Governance Authority solution
  • 8 AM ET - 8 PM ET, Mon - Fri
 Email Support 1-844-638-7778
Option 3
Customer account record exchange, CARE
  • 8 AM ET - 8 PM ET, Mon - Fri
  • after hours paging
 Email Support 1-844-677-2878
Option 2
Option 1
Option 3
GlobalID
  • 8 AM ET - 8 PM ET, Mon - Fri
  • after hours paging
 Email Support 1-844-677-2878
Option 3
Option 3
Option 3
GSMA Pathfinder
  • 24/7
 Email Support 1-844-677-2878
Option 2
Option 2
iTRS
  • 8 AM ET - 8 PM ET, Mon - Fri
  • after hours paging
 Email Support 571-434-5645
Localeze (Listings Management)
  • 8 AM ET - 8 PM ET, Mon - Fri
  • after hours paging
 Email Support
Online Support		  
Managed DL
  • 8 AM ET - 8 PM ET, Mon - Fri
  • after hours paging
 Email Support  
Neustar Numbering Portal & PortPS
  • 8 AM ET - 8 PM ET, Mon - Fri
  • after hours paging
 Email Support 1-844-677-2878
Option 2
Option 1
Option 2
Number Portability Administration Center (NPAC): Customer Connectivity Services Support
  • 8 AM ET - 8 PM ET, Mon - Fri
  • after hours paging
 Online Support 1-844-677-2878
Option 5
OMS Clearinghouse Support including LSR and ASR Send and Receive, SOA, ESR, ICP, E911, LIDB & Directory Listing
  • 8 AM ET - 8 PM ET, Mon - Fri
  • after hours paging
 Email Support 1-844-677-2878
Option 2
Option 1
Option 1
OMS Numbering Solution including OrderPath, Number Manager, NumeriTrack & VeriPort
  • 24/7
 Email Support
Online Support		 1-844-677-2878
Option 2
Option 1
Option 4
Ordering Solutions products such as ezAccess, ezLocal and ezNumberPort
  • 8 AM ET - 8 PM ET, Mon - Fri
  • after hours paging
 Email Support 1-844-677-2878
Option 2
Option 1
Option 5
SIP-IX
  • 8 AM ET - 8 PM ET, Mon - Fri
  • after hours paging
 Email Support 1-844-677-2878
Option 2
Option 3
Option 1
Trusted Call Solutions, including Caller Name Optimization, Certified Caller and Robocall Mitigation
  • 8 AM ET - 8 PM ET, Mon - Fri
 Email Support 1-844-638-7778
Option 2
WMRS
  • 8 AM ET - 8 PM ET, Mon - Fri
  • after hours paging
 Email Support 1-844-677-2878
Option 2
Option 3
Option 2