The phone channel remains a critical communications channel. Our Trusted Call Solutions help Communications Service Providers (CSPs) and enterprises take action to protect consumers from the onslaught of robocalls and call spoofing, and get calls answered.
Neustar enables CSPs to deliver better services to their customers. CSPs can meet the regulatory requirements and ensure their enterprise customers’ legitimate calls receive the proper attestation, are not blocked by analytics algorithms, and are delivered with additional context regarding who is calling and why.
Caller Name Optimization (CNO)
Provide a way for your enterprise customers to designate verified business numbers used for outbound calling and manage their caller display across 850+ voice service providers and the leading caller ID apps.
Get a clear and accurate view of your entire TN inventory and a way to maintain accuracy to empower a foundation of truth for each telephone number accessed through STIR/SHAKEN.
Manage call policies, rules, and preferences at the network, enterprise, and/or subscriber level for all of your Trusted Call Solutions – to accelerate compliance and customize the call experience.
Identify unauthorized and suspicious use of phone numbers and detect trends and anomalies in calling patterns to block robocalls. Our solution complements STIR/SHAKEN call authentication.
Verify the entity, business purpose, intent of calls, and ownership of telephone numbers to accurately identify legitimate call originators for enterprises that may not be known to you.
Our solutions help you optimize outbound call operations, increase contact rates, improve the customer experience, and protect your brand reputation.
Branded Call Display
Give customers a reason to answer by adding full name, business location, logos, e-business cards, social media links, and more, to the mobile display. We’ll add the STIR/SHAKEN component that verifies that the number, and the data, have not been spoofed.
Manage your Caller ID for outbound calls through a centralized online portal to protect verified phone numbers from call blocking and spam tagging and stop spoofers from being able to use your caller identity.
Now you can digitally sign your own calls through STIR/SHAKEN to prevent spoofing, and authenticate outbound calls with the highest possible attestation level.
Verify, monitor, and update your caller identity across the entire calling ecosystem so you’ll always be recognized as a legitimate call originator for the numbers from which you call.
We use TCS every day for hundreds of thousands of calls. It is just a part of our routine.
VP/Supervisor Contact/Customer Care, Medium Enterprise Marketing and Advertising Company
Prior to Neustar, we did not know what numbers were best to call, what times were optimal, and we weren’t sure if our calls were getting through with our ANI and CNAM.
VP/MD Telecom, Innovation, Large Enterprise Healthcare Company
Our customer experience has improved which is reflected in the reduced number of complaints regarding our number display on outbound calls.
Operations Manager, Medium Enterprise Banking Company
Ease of doing trusted business.
Chris Kanive, Marketing Manager, HomePride Bath
Learn How Your Company Can Benefit from the Power of Trusted Connections.
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Announcement
Effective December 1, 2021, Neustar, Inc. ("Neustar") is a TransUnion company. Together with TransUnion, Neustar’s Marketing, Risk, and Communications data-oriented businesses will be enhanced to facilitate global commerce by enabling safer and more personalized online experiences for consumers and businesses.
Neustar’s former security business, Security Services, LLC (“Security Services”), was not a part of the TransUnion acquisition. Effective December 1, 2021, Security Services is officially a Golden Gate Capital and GIC portfolio company (together "Golden Gate Capital"). As a part of Golden Gate Capital, Security Services will continue to accelerate its leadership position in cloud-oriented security solutions.
You may click here to view the official announcement: TransUnion Accelerates Growth of Identity-Based Solutions with Agreement to Acquire Neustar for $3.1 Billion – Neustar and Security Solutions are no longer affiliated companies. For additional information related to Security Solutions information and content within this website, please click here to review our website legal disclosure.
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