While the dramatic rise in voice services this past year reflected the importance of the phone channel, robocalls, scams, and fraud took only a short break before returning to pre-pandemic levels. We have new resources and solutions to help you restore trust to the phone channel.
Check out our new site for carriers! Visit our Trusted Call Resource Center for CSPs for guidance on fighting the battle against robocalls, but also to achieve much more. You’ll find tools, tips and solutions that help you meet regulatory requirements, empower enterprise customers, protect consumers – and identify new revenue opportunities.
Don’t ignore the need for robocall mitigation solutions. There’s nothing optional about it, CSPs must have a robust program in place to prevent bad calls from originating from their networks and from reaching their subscribers.
Effective robocall mitigation solutions work alongside STIR/SHAKEN call authentication to identify unauthorized and suspicious use of phone numbers and detect trends and anomalies in calling patterns. We know that’s an ongoing battle, but one that needs to be fought. Check out the ATIS Report on robocalls, spoofing, and the lack of a “silver bullet” to eliminate all illegal robocalls.
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CSPs must take a complementary approach that includes STIR/SHAKEN call authentication, robocall mitigation solutions, and tracebacks, to help restore trust in a vital communications channel.
The onslaught of COVID-related call spoofing has been unprecedented. The HRPG has issued best practices for CSPs, hospitals and government agencies to protect healthcare providers.
The rise in nuisance calls (how Canadians refer to robocalls), call spoofing, and fraud in Canada has resulted in a mandate for all carriers to implement STIR/SHAKEN call authentication by June 2021‒an important step in protecting consumers and restoring trust to the phone channel.
Regulatory agencies, government, CSPs, and businesses are working together to combat this scourge of robocalling, call spoofing, and fraud to restore trust in the phone channel.
Our solutions help you optimize outbound call operations, increase contact rates, improve the customer experience, and protect your brand reputation.
Branded Call Display
Give customers a reason to answer by adding full name, business location, logos, e-business cards, social media links, and more, to the mobile display. We’ll add the STIR/SHAKEN component that verifies that the number, and the data, have not been spoofed.
Caller Name Optimization
Manage your Caller ID for outbound calls through a centralized online portal to protect verified phone numbers from call blocking and spam tagging and stop spoofers from being able to use your caller identity.
Integrate STIR/SHAKEN technology in your enterprise calling network to digitally authenticate your outbound calls and ensure they are trusted by voice serviced providers and consumers.
Verify, monitor, and update your caller identity across the entire calling ecosystem so you’ll always be recognized as a legitimate call originator for the numbers from which you call.
Explore our solutions that help you meet regulatory requirements, implement STIR/SHAKEN call authentication, empower enterprises, and protect consumers.
Caller Name Services
Get quick access to the most reliable and extensive database across the call ecosystem for caller name and numbers (CNAM) queries.
Get standards-compliant digital certificates from a nationally approved Certification Authority (STI-CA) to sign calls through STIR/SHAKEN protocols.
Quickly and easily deploy all components of STIR/SHAKEN to be fully compliant and up to date with the latest developments in call authentication.
Get a clear and accurate view of your entire TN inventory and a way to maintain accuracy to empower a foundation of truth for each telephone number accessed through STIR/SHAKEN.
Identify unauthorized and suspicious use of phone numbers and detect trends and anomalies in calling patterns to block robocalls. Our solution complements STIR/SHAKEN call authentication.
Verify the entity, business purpose, intent of calls, and ownership of telephone numbers to accurately identify legitimate call originators for enterprises that may not be known to you.