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The Devil’s in the Details
How to Block Calls from Carriers Not Listed in the FCC RMDB Starting 9/28

 

So, you’re registered in the FCC’s Robocall Mitigation Database (RMDB), and you documented what actions you’ve taken to implement STIR/SHAKEN and/or robocall mitigation. Now, the FCC says all intermediate providers and terminating voice service providers are prohibited from accepting traffic from carriers not listed in the RMDB as of September 28.

 

If you’re wondering how you are make that happen, you’re not alone. It will be challenging. If you’re receiving calls, you have to validate, in real-time, that the carrier that sent them the call is registered in the RMDB. But, the proper routing identifiers, such as the Operating Company Number (OCN) are not actually listed in the database.

We’re here to help. Learn about our Robocall Mitigation Database Solution, check out our Robocall Mitigation Cheat Sheet, and separate fact from fiction with our new tool: Robocall Mitigation Database: Myths vs. Facts. And don’t forget to reach out to us with questions at callerid@team.neustar.

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Insights

photo of business man holding phone

STIR/SHAKEN Is a Trust Signal, Not a Panacea

By Lance Hood, Senior Product Management Director, Risk

In addition to spoofed robocall scammers, STIR/SHAKEN also addresses fraudsters who use call spoofing to attack call centers. However, call centers must still contend with additional types of fraud that hinge on the identity of the caller and decide how much rigor to apply when authenticating callers.

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STIR/SHAKEN Best Practice: How to Evaluate STIR/SHAKEN Attestations

By Lance Hood, Senior Product Management Director, Risk

Attestations serve as an important input to existing call analytics tools and incremental benefits, but they do not equate to a risk assessment of the person involved in the call. Inbound contact centers require more signals and analysis to determine caller treatment.

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STIR/SHAKEN: The Role of Attestation in Authentication

By Lance Hood, Senior Product Management Director, Risk

STIR/SHAKEN provides inbound contact centers with an additional data element to establish trust in callers: the phone number’s attestation level. Attestations provide a helpful signal for identifying good callers and determining treatment logic, but they do not substitute for an inbound caller authentication solution.

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STIR/SHAKEN and Inbound Authentication: Better Together

By Lance Hood, Senior Product Management Director, Risk

As STIR/SHAKEN improves detection of spoofed calls, fraudsters attacking inbound call centers will likely adopt other phone fraud tactics that do not rely on call spoofing. Learn how STIR/SHAKEN complements inbound caller authentication solutions that must assess all phone fraud threat vectors.

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STIR/SHAKEN International Story Still Being Written

By Jonjie Sena, Vice President, Product Marketing

Get a recap of the SIP Forum STIR/SHAKEN Virtual Summit session to learn what our Jon Peterson, and other experts, think about international call authentication, and the risk of billions of international calls receiving unfavorable treatment until action is taken.

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Branded Calling Customers See Benefits Beyond Answer Rates

By Jonjie Sena, Vice President, Product Marketing

At the SIP Forum STIR/SHAKEN Virtual Summit, our Jonjie Sena and MaryBeth DeGeorgis chatted with Shaan Katyal, First Orion, and representatives from BCD customers, Medtronic and VA DOH about branded calling. In addition to increased answer rates, branded calling helps extend call duration, improve conversions and retention – and even improve NPS scores.

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The STIR/SHAKEN Deadline Is Finally Here!

Jonjie Sena, Senior Director, Product Marketing

It's been years in the works, but the STIR/SHAKEN deadline is here. Get a recap of actions taken by regulators to address robocalls and what they mean for you.

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Resources

Enterprises
Communications Service Providers (CSPs)
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STIR/SHAKEN and Inbound Calling FAQs

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Mind the Gap. The Impact of STIR/SHAKEN Attestation

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Overcoming the Attestation Gap. A Technical Guide for CSPs and Enterprises

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STIR/SHAKEN FAQs for Enterprises

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STIR/SHAKEN Call Authentication & Branded Calling

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Are Robocalls and Fraudsters Ruining Your Brand?

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STIR/SHAKEN: A New Era of Calling

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TRACED Act FAQ

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Customer Call Experience FAQ

Solutions

 

Enterprises

Our solutions help you optimize outbound call operations, increase contact rates, improve the customer experience, and protect your brand reputation.

Branded Call Display
Give customers a reason to answer by adding full name, business location, logos, e-business cards, social media links, and more, to the mobile display. We’ll add the STIR/SHAKEN component that verifies that the number, and the data, have not been spoofed.

Caller Name Optimization
Manage your Caller ID for outbound calls through a centralized online portal to protect verified phone numbers from call blocking and spam tagging and stop spoofers from being able to use your caller identity.

Certified Caller
Integrate STIR/SHAKEN technology in your enterprise calling network to digitally authenticate your outbound calls and ensure they are trusted by voice serviced providers and consumers.

Inbound Authentication
Stop fraudsters before they reach your IVR or an agent. Complete a trust assessment before callers hear "hello" to reduce fraud, improve customer experience, and increase operational efficiency.

Vetting Services
Verify, monitor, and update your caller identity across the entire calling ecosystem so you’ll always be recognized as a legitimate call originator for the numbers from which you call.

 

Communications Service Providers (CSPs)

Explore our solutions that help you meet regulatory requirements, implement STIR/SHAKEN call authentication, empower enterprises, and protect consumers.

Caller Name Services
Get quick access to the most reliable and extensive database across the call ecosystem for caller name and numbers (CNAM) queries.

Certificate Manager
Get standards-compliant digital certificates from a nationally approved Certification Authority (STI-CA) to sign calls through STIR/SHAKEN protocols.

Certified Caller
Quickly and easily deploy all components of STIR/SHAKEN to be fully compliant and up to date with the latest developments in call authentication.

NumeriTrack
Get a clear and accurate view of your entire TN inventory and a way to maintain accuracy to empower a foundation of truth for each telephone number accessed through STIR/SHAKEN.

Policy Manager
Manage call policies, rules, and preferences at the network, enterprise, and/or subscriber level for all of your Trusted Call Solutions – to accelerate compliance and customize the call experience.

Robocall Mitigation
Identify unauthorized and suspicious use of phone numbers and detect trends and anomalies in calling patterns to block robocalls. Our solution complements STIR/SHAKEN call authentication.

Vetting Services
Verify the entity, business purpose, intent of calls, and ownership of telephone numbers to accurately identify legitimate call originators for enterprises that may not be known to you.

Let's Connect

Find out how Neustar can help you succeed in the connected world.

Contact Us   Give us a call 1-855-898-0036