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Calling All Non-Facilities-Based Small Carriers!
The New Deadline for STIR/SHAKEN Implementation is June 30, 2022

 

On December 10, 2021, the FCC adopted an order that accelerated the deadline for small carriers to implement STIR/SHAKEN by a full year! The new deadline is June 30, 2022. That includes registering what actions you’ve taken in the FCC Robocall Mitigation Database (RMDB).

 

There is really no option at this point, since, after September 28, 2021, intermediate and Terminating Service Providers (TSPs) were prohibited from accepting traffic from any carrier without an approved plan registered in the RMDB. Here’s a summary of current requirements:

June 30, 2022 (NEW)

  • Non-facilities-based (CSP does not provide access) small service providers must implement STIR/SHAKEN by the new, shortened deadline of June 30, 2022.
  • If the FCC notifies you that you failed to mitigate robocalls, you will be required to implement STIR/SHAKEN within 90 days.
  • Non-facilities-based small providers that are subject to the new deadline are required to update exemption status in the RMDB to confirm you are aware you must comply by June 30, 2022 (not June 30, 2023.)

June 30, 2023

  • All carriers must implement STIR/SHAKEN.

Insights

photo of business man holding phone

STIR/SHAKEN Is a Trust Signal, Not a Panacea

By Lance Hood, Senior Product Management Director, Risk

In addition to spoofed robocall scammers, STIR/SHAKEN also addresses fraudsters who use call spoofing to attack call centers. However, call centers must still contend with additional types of fraud that hinge on the identity of the caller and decide how much rigor to apply when authenticating callers.

photo of woman on phone

STIR/SHAKEN Best Practice: How to Evaluate STIR/SHAKEN Attestations

By Lance Hood, Senior Product Management Director, Risk

Attestations serve as an important input to existing call analytics tools and incremental benefits, but they do not equate to a risk assessment of the person involved in the call. Inbound contact centers require more signals and analysis to determine caller treatment.

photo of contact center worker

STIR/SHAKEN: The Role of Attestation in Authentication

By Lance Hood, Senior Product Management Director, Risk

STIR/SHAKEN provides inbound contact centers with an additional data element to establish trust in callers: the phone number’s attestation level. Attestations provide a helpful signal for identifying good callers and determining treatment logic, but they do not substitute for an inbound caller authentication solution.

photo of woman on phone

STIR/SHAKEN and Inbound Authentication: Better Together

By Lance Hood, Senior Product Management Director, Risk

As STIR/SHAKEN improves detection of spoofed calls, fraudsters attacking inbound call centers will likely adopt other phone fraud tactics that do not rely on call spoofing. Learn how STIR/SHAKEN complements inbound caller authentication solutions that must assess all phone fraud threat vectors.

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STIR/SHAKEN International Story Still Being Written

By Jonjie Sena, Vice President, Product Marketing

Get a recap of the SIP Forum STIR/SHAKEN Virtual Summit session to learn what our Jon Peterson, and other experts, think about international call authentication, and the risk of billions of international calls receiving unfavorable treatment until action is taken.

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Branded Calling Customers See Benefits Beyond Answer Rates

By Jonjie Sena, Vice President, Product Marketing

At the SIP Forum STIR/SHAKEN Virtual Summit, our Jonjie Sena and MaryBeth DeGeorgis chatted with Shaan Katyal, First Orion, and representatives from BCD customers, Medtronic and VA DOH about branded calling. In addition to increased answer rates, branded calling helps extend call duration, improve conversions and retention – and even improve NPS scores.

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The STIR/SHAKEN Deadline Is Finally Here!

Jonjie Sena, Senior Director, Product Marketing

It's been years in the works, but the STIR/SHAKEN deadline is here. Get a recap of actions taken by regulators to address robocalls and what they mean for you.

Read More Insights

Solutions

 

Enterprises

Our solutions help you optimize outbound call operations, increase contact rates, improve the customer experience, and protect your brand reputation.

Branded Call Display
Give customers a reason to answer by adding full name, business location, logos, e-business cards, social media links, and more, to the mobile display. We’ll add the STIR/SHAKEN component that verifies that the number, and the data, have not been spoofed.

Caller Name Optimization
Manage your Caller ID for outbound calls through a centralized online portal to protect verified phone numbers from call blocking and spam tagging and stop spoofers from being able to use your caller identity.

Certified Caller
Integrate STIR/SHAKEN technology in your enterprise calling network to digitally authenticate your outbound calls and ensure they are trusted by voice serviced providers and consumers.

Inbound Authentication
Stop fraudsters before they reach your IVR or an agent. Complete a trust assessment before callers hear "hello" to reduce fraud, improve customer experience, and increase operational efficiency.

Vetting Services
Verify, monitor, and update your caller identity across the entire calling ecosystem so you’ll always be recognized as a legitimate call originator for the numbers from which you call.

 

Communications Service Providers (CSPs)

Explore our solutions that help you meet regulatory requirements, implement STIR/SHAKEN call authentication, empower enterprises, and protect consumers.

Caller Name Services
Get quick access to the most reliable and extensive database across the call ecosystem for caller name and numbers (CNAM) queries.

Certificate Manager
Get standards-compliant digital certificates from a nationally approved Certification Authority (STI-CA) to sign calls through STIR/SHAKEN protocols.

Certified Caller
Quickly and easily deploy all components of STIR/SHAKEN to be fully compliant and up to date with the latest developments in call authentication.

NumeriTrack
Get a clear and accurate view of your entire TN inventory and a way to maintain accuracy to empower a foundation of truth for each telephone number accessed through STIR/SHAKEN.

Policy Manager
Manage call policies, rules, and preferences at the network, enterprise, and/or subscriber level for all of your Trusted Call Solutions – to accelerate compliance and customize the call experience.

Robocall Mitigation
Identify unauthorized and suspicious use of phone numbers and detect trends and anomalies in calling patterns to block robocalls. Our solution complements STIR/SHAKEN call authentication.

Vetting Services
Verify the entity, business purpose, intent of calls, and ownership of telephone numbers to accurately identify legitimate call originators for enterprises that may not be known to you.

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