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New Resources to Help Modernize the Phone Channel

 

While the dramatic rise in voice services this past year reflected the importance of the phone channel, robocalls, scams, and fraud took only a short break before returning to pre-pandemic levels. We have new resources and solutions to help you restore trust to the phone channel.

 

Check out our new site for carriers! Visit our Trusted Call Resource Center for CSPs for guidance on fighting the battle against robocalls, but also to achieve much more. You’ll find tools, tips and solutions that help you meet regulatory requirements, empower enterprise customers, protect consumers – and identify new revenue opportunities.

Don’t ignore the need for robocall mitigation solutions. There’s nothing optional about it, CSPs must have a robust program in place to prevent bad calls from originating from their networks and from reaching their subscribers.

Effective robocall mitigation solutions work alongside STIR/SHAKEN call authentication to identify unauthorized and suspicious use of phone numbers and detect trends and anomalies in calling patterns. We know that’s an ongoing battle, but one that needs to be fought. Check out the ATIS Report on robocalls, spoofing, and the lack of a “silver bullet” to eliminate all illegal robocalls.

Make sure you read our latest blogs and eBooks, below, and thanks for checking in!

Insights

photo of smartphone

The STIR/SHAKEN Deadline Is Finally Here!

Jonjie Sena, Senior Director, Product Marketing

It's been years in the works, but the STIR/SHAKEN deadline is here. Get a recap of actions taken by regulators to address robocalls and what they mean for you.

photo of business man holding phone

Mind the Gap: Exploring the Technology Breakdown in the Customer Omnichannel Experience

James Garvert, SVP, Communications Solutions

Read the article, which first appeared in Forbes Technology Council, to learn how enhancing the phone experience can bring in new customers, lead to higher upsell potential, decrease the cost to serve customers and increase revenue.

photo of woman on phone

Juniper Research Report Identifies Impacts of Negative Call Experiences - and Evaluates Solutions

By Jonjie Sena, Vice President, Product Marketing

Juniper's recent report talks about the impact of negative calls, and why, along with CSP implementation of STIR/SHAKEN, it’s imperative that enterprises augment that by leveraging solutions that help reduce robocalls and call spoofing, to restore trust in the telecom ecosystem.

photo of man at desk

The STIR/SHAKEN Deadline is Next Week - Then What?

Barton Pesavento, Director Product Marketing

Get your top questions answered about what happens to phone calls after the STIR/SHAKEN deadline.

Read More Insights

Solutions

 

Enterprises

Our solutions help you optimize outbound call operations, increase contact rates, improve the customer experience, and protect your brand reputation.

Branded Call Display
Give customers a reason to answer by adding full name, business location, logos, e-business cards, social media links, and more, to the mobile display. We’ll add the STIR/SHAKEN component that verifies that the number, and the data, have not been spoofed.

Caller Name Optimization
Manage your Caller ID for outbound calls through a centralized online portal to protect verified phone numbers from call blocking and spam tagging and stop spoofers from being able to use your caller identity.

Certified Caller
Integrate STIR/SHAKEN technology in your enterprise calling network to digitally authenticate your outbound calls and ensure they are trusted by voice serviced providers and consumers.

Vetting Services
Verify, monitor, and update your caller identity across the entire calling ecosystem so you’ll always be recognized as a legitimate call originator for the numbers from which you call.

 

Communications Service Providers (CSPs)

Explore our solutions that help you meet regulatory requirements, implement STIR/SHAKEN call authentication, empower enterprises, and protect consumers.

Caller Name Services
Get quick access to the most reliable and extensive database across the call ecosystem for caller name and numbers (CNAM) queries.

Certificate Manager
Get standards-compliant digital certificates from a nationally approved Certification Authority (STI-CA) to sign calls through STIR/SHAKEN protocols.

Certified Caller
Quickly and easily deploy all components of STIR/SHAKEN to be fully compliant and up to date with the latest developments in call authentication.

NumeriTrack
Get a clear and accurate view of your entire TN inventory and a way to maintain accuracy to empower a foundation of truth for each telephone number accessed through STIR/SHAKEN.

Robocall Mitigation
Identify unauthorized and suspicious use of phone numbers and detect trends and anomalies in calling patterns to block robocalls. Our solution complements STIR/SHAKEN call authentication.

Vetting Services
Verify the entity, business purpose, intent of calls, and ownership of telephone numbers to accurately identify legitimate call originators for enterprises that may not be known to you.

Let's Connect

Find out how Neustar can help you succeed in the connected world.

Contact Us   Give us a call 1-855-898-0036