To win in today’s connected world, your organization must build trust with every consumer interaction.
How do I reduce manual review and false positive rates?
Separate legitimate interactions from potential fraud via unhackable insight into the interplay of consumers’ offline, online, device, and behavioral linkages.
How do I remove friction from the authentication experience?
Seamlessly identify and authenticate consumers automatically, without the need for onerous knowledge-based authentication questions or manual reviews.
How do I get more consumers to answer my calls, texts, and emails?
Understand who, when, and how to contact each consumer via proprietary communication insights. Ensure calls aren’t errantly blocked or spam-mislabeled.
How do I mitigate regulatory compliance risk?
Reduce TCPA and CFPB compliance risk while increasing operational efficiency via unique insights into consumer communication behavior and identity attributes.
Reduce manual reviews and false positives while easing authentication for legitimate customers.
Increase right-party-contact rates, enrich consumer engagement, and improve contact center efficiency.
Mitigate compliance risk when connecting with consumers without sacrificing efficiency or effectiveness.
Reduction of digital fraud. Digital Identity Risk
Increase to right-party-contact (RPC) rates. Phone Behavior Intelligence
Reduction of average handle times. Inbound Authentication
Cost savings per agent-handled inbound call. Inbound Authentication
Increase to Net Promoter Scores (NPS). TRUSTID Fraud Solutions
Reduce outbound calls errantly flagged as spam. Caller Name Optimization
The Neustar OneID® platform delivers a complete, accurate, and persistent understanding of consumer identity. OneID uniquely links billions of online and offline datapoints to attributes for people, devices, and locations. Continuously corroborated, broken down, and rebuilt up to every 15 minutes using authoritative identity sources, OneID provides the highest degree of accuracy and scale of any identity resolution platform in the industry.
The Neustar TRUSTID Intelligence suite of solutions delivers the data and insights into consumer preferences and behavior needed to build trust. Increase the effectiveness of your existing fraud engines with unique discriminatory insights fueled by proven predictive power. Gain a deeper understanding of the unique communication behaviors and device attributes of your consumers to ensure every inbound and outbound communication is more efficient and effective.
The Neustar TRUSTID Decisions suite of solutions offer easy-to-implement decisioning engines fueled by deep behavioral insights — without requiring additional technical or analytical resources. Identify and authenticate callers and digital users for better customer experience. Increase right-party-contact rates by knowing the best time and channel by which to reach consumers.
You can’t keep your consumers safe and happy if you can’t identify and authenticate them reliably. Watch how to let through more legitimate consumers and transactions faster.
Your outbound calls are being ignored, blocked, mislabeled, or wasted. Watch how to assert your integrity to carriers and your customers while calling the right number at the right time.
When your consumers call in for help, they want immediate service, not an identity interrogation. Watch how to identify and authenticate callers before they hear “Hello.” Even if they call from a number you don’t recognize.
