Contact Center Authentication - Fraudsters Love It, Customers Hate It
Are you using customer-centric fraud prevention?
Most contact centers operate with one primary goal: customer service. But, with the growing number of data breach incidents that occur, agents are challenged with balancing fraud prevention with positive customer interactions.
Customers demand fast, frictionless experiences. Yet they object to answering repetitive identification questions during their calls.
Watch this webinar to learn about:
- The dynamics of customer authentication within the phone channel
- Solutions that can simultaneously improve data protection, elevate the quality of customer interactions and achieve meaningful ROI
- Ownership-factor authentication for a more secure and customer-centric fraud prevention model