Virginia Department of Health Improves Low Answer Rates
Branded Call Display (BCD) Helps Get Vital Calls Answered
Government public services rely on efficient outreach capabilities to protect and maintain the well-being of consumers, especially during times of crisis.
At the height of the COVID-19 pandemic, the Virginia Department of Health (VDH) had to reach approximately 4,000 case-patients and close contacts via calls daily. But Virginians weren’t answering these important investigation calls at a high enough rate. After implementing Neustar Branded Call Display (BCD) the VDH saw an almost immediate answer rate lift of 105 percent.
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Announcement
Effective December 1, 2021, Neustar, Inc. ("Neustar") is a TransUnion company. Together with TransUnion, Neustar’s Marketing, Risk, and Communications data-oriented businesses will be enhanced to facilitate global commerce by enabling safer and more personalized online experiences for consumers and businesses.
Neustar’s former security business, Security Services, LLC (“Security Services”), was not a part of the TransUnion acquisition. Effective December 1, 2021, Security Services is officially a Golden Gate Capital and GIC portfolio company (together "Golden Gate Capital"). As a part of Golden Gate Capital, Security Services will continue to accelerate its leadership position in cloud-oriented security solutions.
You may click here to view the official announcement: TransUnion Accelerates Growth of Identity-Based Solutions with Agreement to Acquire Neustar for $3.1 Billion – Neustar and Security Solutions are no longer affiliated companies. For additional information related to Security Solutions information and content within this website, please click here to review our website legal disclosure.
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