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Provide a positive citizen experience on par with the private sector.

Citizens will always compare their government experiences to those they have with private brands. In response, many Federal agencies are hiring citizen experience executives to adopt human-centered design techniques across their organizations. The opportunity is everywhere: from checking on an IRS refund, to finding out benefits from the Social Security Administration, to understanding more about the TSA PreCheck enrollment process. But across every agency and citizen need, the contact center remains the front line of service and citizen experience.

Neustar Operational Intelligence suite helps your agency to elevate the effectiveness of inbound and outbound citizen support operations while minimizing risk by ensuring you know exactly whom, when, and how to call, and whom is on the other end of inbound interactions. Neustar Fraud Intelligence suite gives a clear understanding of the citizen behind every transaction or interaction, helping agencies to identify fraud risks and increase citizen trust.

Provide a Secure Omnichannel Experience

keyboard

Digital Channel

  • Resolve authoritative online and offline (physical and digital) identity, and device-based data to one identity.
  • Prevent account takeover fraud by validating the account opener’s digital identity matches their offline identity. CONUS and OCONUS.
  • Flag for investigation anomalous physical and digital identity attributes and activity.
call center workers

Telecom Channel

  • Identify and authenticate inbound callers pre pre-answer to reduce fraud, call times, and customer friction.
  • Increase outbound contact rate efficiency based on user and behavior intelligence.
  • Protect agency reputation and public trust from fraudsters spoofing agency phone numbers.
  • Give customers a reason to answer calls with unique branded call display across the telephone ecosystem.
  • Stop fraudsters from using designated inbound only telephone numbers.
hand holding mobile phone

Across Channels

  • Authenticate and link the citizen entering an agency office as the same citizen calling into a contact center or visiting a website.

 

Multiple Contract Vehicle Access
  • GSA Schedule: 47QRAA20D008G
  • DUNS: 931390975
  • CAGE Code: 1T4N2
  • NAICS Codes: 561420, 517919, 518210, 519190, 522390, 541370, 541511, 541810, 541820, 541910, 561450

Download Solution Sheet

Solutions for Government and Municipalities

Citizen Experience

Reduce handle times and provide better citizen experiences by instantly identifying and authenticating every citizen calling in.

Improve Service

Optimize Dialing

Personalize interactions and improve right-party contact (RPC) rates by optimizing and de-risking outbound dialing solutions.
 

Identify Everyone

Connect More

Get through to more citizens, and achieve greater mission fulfillment, by mitigating call blocking and spam mislabeling.
 

Control Caller ID

Operational Intelligence

Elevate the effectiveness of outbound operations while minimizing risk by ensuring you know exactly who, when, and how to call.

Make Smarter Calls


Learn More

 

Learn How Your Agency Can Benefit from the Power of Trusted Connections.

Contact Us Give us a call 1-855-898-0036