Provide a positive citizen experience on par with the private sector.
Citizens will always compare their government experiences to those they have with private brands. In response, many Federal agencies are hiring citizen experience executives to adopt human-centered design techniques across their organizations. The opportunity is everywhere: from checking on an IRS refund, to finding out benefits from the Social Security Administration, to understanding more about the TSA PreCheck enrollment process. But across every agency and citizen need, the contact center remains the front line of service and citizen experience.
Neustar TRUSTID Contact Center Solutions suite helps your agency to elevate the effectiveness of inbound and outbound citizen support operations while minimizing risk by ensuring you know exactly whom, when, and how to call, and whom is on the other end of inbound interactions. Neustar TRUSTID Fraud Solutions suite gives a clear understanding of the citizen behind every transaction or interaction, helping agencies to identify fraud risks and increase citizen trust.
Provide a Secure Omnichannel Experience
Resolve authoritative online and offline (physical and digital) identity, and device-based data to one identity.
Prevent account takeover fraud by validating the account opener’s digital identity matches their offline identity. CONUS and OCONUS.
Flag for investigation anomalous physical and digital identity attributes and activity.
Identify and authenticate inbound callers pre pre-answer to reduce fraud, call times, and customer friction.
Increase outbound contact rate efficiency based on user and behavior intelligence.
Protect agency reputation and public trust from fraudsters spoofing agency phone numbers.
Give customers a reason to answer calls with unique branded call display across the telephone ecosystem.
Stop fraudsters from using designated inbound only telephone numbers.
Authenticate and link the citizen entering an agency office as the same citizen calling into a contact center or visiting a website.
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Effective December 1, 2021, Neustar, Inc. ("Neustar") is a TransUnion company. Together with TransUnion, Neustar’s Marketing, Risk, and Communications data-oriented businesses will be enhanced to facilitate global commerce by enabling safer and more personalized online experiences for consumers and businesses.
Neustar’s former security business, Security Services, LLC (“Security Services”), was not a part of the TransUnion acquisition. Effective December 1, 2021, Security Services is officially a Golden Gate Capital and GIC portfolio company (together "Golden Gate Capital"). As a part of Golden Gate Capital, Security Services will continue to accelerate its leadership position in cloud-oriented security solutions.
You may click here to view the official announcement: TransUnion Accelerates Growth of Identity-Based Solutions with Agreement to Acquire Neustar for $3.1 Billion – Neustar and Security Solutions are no longer affiliated companies. For additional information related to Security Solutions information and content within this website, please click here to review our website legal disclosure.