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Outbound dialing organizations waste significant resources calling at times and on days when many consumers do not usually answer their phones. Different consumers are most active on their phones at different times, leaving contact centers to gamble with staff scheduling. Historical call data provides minimal insight, at best, and no value with contacts that have not been dialed before.

Even if reliable data is available, it is often difficult to implement and operationalize. Legacy infrastructures, lack of resources, and limited IT support lock many contact centers to their current systems and infrastructure.

Industry's Smartest Phone Behavior Intelligence, without Any Additional Resources Required

Make the right connection at the right time with Neustar SmartDial and increase the efficiency of your outbound communications. Dial each consumer at the times of day and days of week they are most likely to answer, without needing analysis or IT resources for integration.

Neustar SmartDial drives truly intelligent decisions on the best time to contact each consumer by intercepting daily dialer files and overlaying unique phone behavior data, all within a direct interface with the dialer. Your daily contact strategy file is optimized automatically with inserted dial requests indicating the period each contact is most likely to answer the phone. Calling each consumer in your campaign file at the best time improves operational efficiency and RPC rates.

Read the Solution Sheet

With over 80 percent of outbound calls going unanswered or to the wrong party, how do you programmatically segment consumers by times-of-day and days-of-week to increase contact effectiveness and decrease operational costs?

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Video

Get Consumers to Pick Up on the First Dial with Neustar Outbound Communications Solutions

Learn how Neustar can improve your contact center’s bottom line by helping to connect with your customers effectively and efficiently.

Make Every Call Count

Webinar

Fewer Collectors, More Accounts: Prioritizing Contact Efforts for the Coming Wave of Delinquencies and Defaults

2020 upended standard collections operations. Learn how forward-thinking agencies are preparing to make contact and arrange for payment with more consumers and fewer collectors.

Collect Before Others Do

 
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call center employee
 

eBook

POINT OF VIEW: Contact Center Leaders on the Agent Experience

Agents’ attitudes and abilities directly affect how customers feel about the company. Discover how contact center leaders from different industry sectors improve customer satisfaction, loyalty, referrals, and share of wallet by supporting agent experience.

Keep Agents Engaged

 

Learn How Your Company Can Benefit from the Power of Trusted Connections.

Contact Us Give us a call 1-855-898-0036