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Improve the bottom line by connecting with customers efficiently and effectively.


Customer Operations

Right-party contact (RPC) rates are often a function of the accuracy of compiled credit bureau and demographic information. RPC rates remain sub-optimal because these sources aren’t in the business of maintaining up-to-date consumer data and lack true insight into consumer phone behavior.

Neustar has the unique identity and device behavior insights needed to enable outbound communicators to reach their consumers more efficiently and effectively, while reducing regulatory and brand reputation risks.

Close identity record gaps and prioritize optimal phone numbers and emails for increased right-party contact rates. With continuously corroborated identity data from over 200 authoritative sources, including Mobile Network Operations (MNO), Neustar drives more effective outbound communication strategies.

  • Phone Behavior Intelligence: Increase right-party contact rates 33 percent by knowing who to contact, which number to use, and the best day and time to contact them. Ensure contact records are complete and accurate.
  • Caller Name Optimization: Ensure outbound dials are not improperly blocked or mislabeled as spam calls.
  • Contact Compliance Risk: Manage non-compliance risk while quickly identifying and prioritizing the right telephone numbers for a given consumer.
  • SmartTrace: Improve right-party-contact rates by leveraging higher-quality data as an alternative to skip trace data.
  • Inbound Authentication: Reduce knowledge-based authentication up to 80 percent and increase IVR containment 10 percent by identifying and authenticating inbound callers before they hear “Hello.”
  • Phone Takeover Risk: Mitigate account takeover fraud associated with one-time passcodes and calls via real-time intelligence on whether a phone is at risk for SIM card swap, unauthorized reassignment, or call forwarding.

Insights

Outbound Call Center Responses to COVID-19

Honing your call center for the COVID era? Gain key insights into the current state of the call center and recommendations to improve phone channel contactability with consumers.

Read Key Takeaways | Watch Full Conversation

 
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Video

Get Consumers to Pick Up on the First Dial with Neustar Outbound Communications Solutions

Learn how Neustar can improve your contact center’s bottom line by helping to connect with your customers effectively and efficiently.

Make Every Call Count

Infographic

How Better Data Transforms Utility Contact Centers

On average, around 20 percent of a utility’s CRM data is inaccurate or incomplete, raising operational costs and degrading customer experience. Learn how authoritative identity intelligence can help.

Improve Performance

 
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Blog

Collections Organizations Should Focus on Consumer Engagement, Not Fads, for Better RPC Rates

Fads come and go. Position your collections organization for long-term success. Focus on consumer engagement to improve RPC rates and bottom-line results.

Engage Through Identity

 

Learn How Your Company Can Benefit from the Power of Trusted Connections.

Contact Us Give us a call 1-855-898-0036