Customer Operations

Our Solutions

Maintain customer trust and improve ROI with continuously updated and enhanced CRM records and superior outbound dialing strategies.

Customer Operations

Industry-wide right-party contact (RPC) rates hover at a dismal 3%. Outbound dialers often rely on compiled credit bureau and demographic information for their contact strategies. But these methods typically emphasize quantity over quality, with stale data, major gaps in coverage - often as high as 40% of phones - and lack of any true insight into phone behavior.

Neustar has the unique identity and device behavior insights needed to enable call centers to reach their consumers more efficiently and effectively, while reducing regulatory and brand reputation risks.

Close identity record gaps and prioritize optimal phone numbers for increased right-party contact rates. With continuously corroborated identity data from over 200 authoritative sources, including Mobile Network Operations (MNO), Neustar drives more effective outbound calling strategies.

• Customer Record Enhancement: Update your CRM with up to five additional phone numbers per record, including useful attributes, like phone type, in-service indicator, and risk associated with TCPA regulations.
• Phone Behavior Intelligence: Generate more revenue per dial by knowing who to contact, which number to use, and the best day and time to contact them.
• Caller Name Optimization: Ensure your outbound dials are not improperly blocked or spam-mislabeled.
• Contact Compliance Risk: Improve operational efficiency and mitigate the risk of TCPA violations by having changes in client records proactively pushed to your database.
• Outbound Risk: Reduce fraud and consumer friction via real-time intelligence on whether a phone is at risk for SIM card swap, unauthorized reassignment, or call forwarding.
• SmartTrace: Improve right-party-contact rates and drive revenue-per-dial KPIs by leveraging the intelligent alternative to skip trace data.