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Empowering Trusted Connections

Our initiatives to help with the impacts of COVID-19

The need for trusted, reliable ways to stay connected has never been more important with measures to restrict the spread of COVID-19 disrupting our personal and business lives. To help mitigate impacts of the evolving situation, here are a few resources and initiatives we have developed.


Emergency Services, Public Health Services & Public Safety Agencies

Ensure COVID emergency calls reach the public

Neustar is offering Caller Name Optimization (CNO) Emergency Call Registry to hospitals, health care providers, state and local health officials, public safety agencies, and other government officials.

Contact us at EmergencyServices@team.neustar to request this service

Communication Service Providers

Protect subscribers from scam calls

Neustar is offering Basic Robocall Mitigation to landline, mobile, cable and VoIP carriers to help protect subscribers from scams related to the COVID-19 pandemic.

Contact us at callerid@team.neustar for more information.

Remote Workers

Combat spam calls while working from home

Work-from-home and social distancing directives, along with increased robocalls and scams related to COVID-19, have caused a huge spike in voice calls. We have some tips to help deal with the increase in spam calls and keep you productively working from home.

Contact us to learn more about what Neustar is doing to combat unwanted and illegal calls.

Small Businesses

Update business listings to keep your customers informed

Amidst COVID-19 shelter-in-pace mandates, consumers need to find local businesses that are still operating and can help meet their families’ needs, with information about restaurants, grocery stores, pharmacies, and other health-related businesses in high demand. As businesses quickly adapt to changing conditions, Neustar is working closely with partners to ensure small businesses can communicate updates about their operations to their customers in an efficient and timely manner. With expanded listing management functions for Neustar Localeze, the communication of status updates such as take out only, delivery only, curbside pickup and temporary changes to hours of operation are made available across the local search ecosystem and displayed to consumers no matter how or where they search online.

Contact us at localeze@support.neustar for more information.