If your call center struggles to match unrecognized numbers to customers’ CRM records quickly, or squanders the first 30-90 seconds of the call asking challenge questions, then you’re frustrating your customers and leaving yourself exposed to sophisticated fraudsters. It’s time to close the gap between caller identification and authentication.
The faster you can authenticate the person on the other end of the line—over thousands of inbound calls every day—the better you’ll be able to deliver the experience consumers expect, without compromising on security or operational efficiency.
Only Neustar Inbound Authentication identifies unknown callers and confirms their identities, instantly. Route authenticated callers into a Trusted Caller Flow™ for quick problem solving. Give closer scrutiny to less-trusted callers only. Eliminate the need for time-consuming and ineffective knowledge-based authentication (KBA) questions, improve customer satisfaction, increase operational efficiency, and focus your fraud-fighting efforts.
Many companies struggle to identify consumers quickly. Neustar Inbound Authentication fills in the gaps and enables more informed decisions via the Neustar OneID® identity platform, a compendium of consumer identifiers that is continuously corroborated, verified, and appended from over 200 authoritative sources.
Modern callers expect speedy, convenient service across all touchpoints. Neustar Inbound Authentication automatically validates the legitimacy of the calling device pre-answer by using market-leading TRUSTID® technology. Treating callers’ phones as authentication tokens eliminates the threat of spoofed, manipulated, or virtualized calls.