...

 

 

 

More Signals, Better Decisions

Brands make outbound calls and texts thousands of times a day. Quite often this includes authenticating the user’s identity on the other end of the line. Perhaps that involves sending a text message or calling the customer back on the number in their profile to ensure they are who they say they are. Seems straightforward enough, right?

That is exactly what fraudsters want you to think. All it takes is a swapped-out SIM card, an unauthorized number reassignment, or call forwarding activated without the customer’s knowledge, and you could be exposing your company and your customers to significant fraud risk. Once a customer’s phone has been taken over, fraudsters can use it to create a new account using the victim’s information, infiltrate an existing account and change the associated phone number, or intercept outbound texts or calls.

How do you distinguish fraudsters from customers before sending that one-time passcode or call?

Businesses need new and innovative strategies that complement the ease and convenience of authentication via SMS text messaging or callbacks. How do you flag fraudsters faster and ensure a frictionless experience for your customers?

Neustar Phone Takeover Risk gives you the confidence to know you are interacting with a real customer. Using continuously corroborated data with authoritative linkages to the phone’s owner, Neustar provides the real-time intelligence needed to determine whether a phone number poses a high risk or low risk, helping mitigate fraud while also improving operational efficiencies.

Neustar Phone Takeover Risk applies unique global data sets, which are used to verify consumer phone ownership. By identifying high-risk phone numbers, you will see a reduction in new-account and account takeover fraud. Our verification insights will allow your organization to have a higher degree of trust when using mobile applications, as well as promote online registrations and verify transactional activities in real-time.

  • Reduce annual fraud losses
  • Increase transaction speed
  • Reduce churn
  • Improve consumer experience
  • Anywhere in the world*

Read the Solution Sheet


* Some functional restrictions based on geography. See Neustar representative for details.

Instantly Identify Phones at Risk for Phone Takeover Fraud

SIM Swap
Reduce password verification fraud via SMS text by understanding recent changes to the status of the phone’s SIM card.

Unauthorized Reassignment
Know whether a victim’s phone number has been reassigned to a fraudster’s mobile device for illicit transaction and authentication confirmation.

Call Forwarding
Identify when a phone number is being redirected, a potential indication that the number you are sending one-time passcodes to may belong to a fraudster.

Whitepaper

Customer-Centric Digital Authentication

As a growing number of people migrate to digital-first interactions, financial institutions must deliver convenient, friction-right, and secure services. Learn three best practices for authenticating the customer behind the device without adding undue friction.

Reduce Friction and False Positives

 
call center reps working
 

Video

Authenticate Consumers Quickly and Reliably for Better Fraud Mitigation

Consumers won’t stay safe and happy if you can’t identify and authenticate them reliably. Learn how to block fraudsters while letting through consumers faster with "unhackable" device data from Neustar.

Prevent fraud. Speed transactions.

Insights

Mitigate Fraud and Reduce Consumer Friction with Integrated Identity Verification

This Forrester Consulting Thought Leadership Paper Commissioned by Neustar explores why firms that employ a combination of offline, online, and device-based identity-verification capabilities see differentiated success.

View Infographic | Download Whitepaper | Watch Webinar

 
call center workers
 

White Paper

Maximize Digital Experience During Social Distancing

Outdated digital authentication practices put a damper on what should be a positive moment in the customer relationship. Learn how device-based identity verification improves customer service and security.

Let Customers Through Faster

Article

How to Incorporate Dynamic Digital Data and "Unstealable" Data Attributes in Fraud Prevention

Digital identity fraud is on the rise. So are customer expectations for straightforward digital experiences. Discover how dynamic data significantly improves fraud prevention and customer experience.

Know Who's Who

 
photo of blurred traffic on highway
 

Blog

Reducing Friction and False Positives: How to Let the Good Customers in and Keep the Bad Guys Out

Confusion over consumer identity can mean fraud losses, frustrated customers, and increased costs. Fortunately, the same data elements that banks and credit unions use to detect fraud can be used to make transactions easy, quick, and convenient for customers.

Reduce Fraud and Friction

 

Learn How Your Company Can Benefit from the Power of Trusted Connections.

Contact Us Give us a call 1-855-898-0036