Branded Calls for Government Agencies
Improve Answer Rates and Battle Fraud with Branded Calling
Government agencies must be nimble to deliver critical services across the nation―services that often save lives. Efficient outreach underpins delivery of these public services.
The phone remains a key communication channel for government agencies, but due to scams and fraud stemming from illegal robocalls, consumers are hesitant to answer the phone unless they know who’s calling.
In our recent Omdia survey, Rebuilding Trust in Calls, 2021, government entities reported that many of their legitimate calls were marked as spam, and they experienced a loss of revenue as a result.
Branded Call Display (BCD) helps government agencies increase answer rates by up to 56%, while reducing costs, improving engagement, and reversing revenue loss.
Get immediate insights into where your agency is in the seven-step Trusted Call Journey – and what actions you need to take to ensure your calls are getting through to customers.
As part of our Meet the Experts Series, we interviewed our Senior Principal, Strategic Accounts, Government, Suzanne Charleston, about how solutions like Branded Call Display (BCD) help government agencies bring communications to the right people at the right time, with trust. Watch the video to learn more.