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Phone calls are critical for financial service firms who regularly need to resolve complicated issues, deal with urgent concerns, and share confidential information. The personal, high-touch nature of voice calls provides a way to improve customer engagement―and protect and promote your brand.

According to a recent Omdia study, Rebuilding Trust in Calls, 77 percent of financial services firms surveyed said the call experience is extremely or very important to their customer experience. But, 88% reported that more than 10% of their calls were blocked in the past six months; while 44% said their calls were being mislabeled.

Branded Call Display (BCD) helps you increase answer rates by up to 56%, while reducing costs, improving engagement, protecting your brand and reversing revenue loss.

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Meet The Expert

As part of our Meet the Experts Series, we interviewed our Vice President of Identity and Trust Solutions, Finance, Adam Russell, to talk about how solutions like Branded Call Display (BCD), part of our Trusted Call Solutions (TCS) suite, can help financial services firms facilitate two-way communications with customers safely and effectively through the ever-popular voice channel. Watch the video to learn more.

 

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