Flawless Today. Right for Tomorrow.

What others are saying about Neustar and the NPAC

The Role of the Number Portability Administration Center (NPAC)

One nationwide NPAC Administrator provides the most economic, reliable and effective numbering system: “My analysis of number portability production and transactions indicates that the complexity and substantial scope economies associated with the provision of NPAC services, and the limited benefits, if any, from maintaining different NPAC vendors in two or more separate regions, supports the conclusion that the selection of a single provider of those services is likely to lead to the most efficient outcome.”  (Scale and Transactional Economies in NPAC Services and the Design of Competitive Bidding Procedures, p. 31, Dr. Scott E. Masten, Professor of Business Economics and Public Policy, Stephen M. Ross School of Business, University of Michigan November 2011)

NPAC is central to our nation’s telecommunications infrastructure: “As the administrator of the NPAC (Number Portability Administration Center), Neustar's local number portability information likely finds its way into every switch in the United States and Canada. As the structure of the U.S. telecom network changes, so has this vital service.”  (Sarah Bookman of Fierce Enterprise Communications in Neustar SVP Steve Edwards talks VoIP's impact on number portability June 2012)

NPAC is critical during disaster recovery: “We are convinced that Neustar provides the North American communications industry with an in-place solution as well as the ability to not only manage virtually all the telephone area codes and numbers in real time but to also enable the dynamic routing of calls among thousands of competing communications service providers (CSPs) in the United States and Canada in times of disaster.”(Disaster Recovery Planning for Communications and Critical Infrastructure, p. 52, Leo Anthony Wrobel and Sharon M. Wrobel, 2009)

Local Number Portability is constantly evolving to meet consumer demand: “The NPAC is not a ‘set it and forget it’ operation. The rate of change in telecommunications demands that the NPAC system scale to accommodate the rapid growth and at the same time be flexible enough to react to unforeseen or extraordinary demand…” (Telephone Numbers Are Portable; Is the NPAC?, p. 4, Yankee Group, April 2012)

Neustar's Performance as Local Number Portability (LNP) Administrator

Neustar seamlessly operates Local Number Portability: “Neustar Inc. is the reason why you can keep your old number when switching carriers — something we now take for granted. The company is part of that behind-the-scenes telecom infrastructure keeping the world of consumer gadgetry running smoothly. If you haven’t heard of Neustar, it’s because they’re the guts of the wireless industry, not the face.”  (As Sprint gets iPhone, Neustar prepares for switches, Washington Business Journal, October 2011)

NPAC has performed extremely well under Neustar’s leadership: “…we are looking at how the NPAC has performed since its inception. Has it scaled, incorporated new technologies, lowered pricing, lowered response time, maintained reliability and satisfied its carrier customers? By any measure of these criteria, the answer has to be yes.” (Telephone Numbers Are Portable; Is the NPAC?, p. 8, Yankee Group, April 2012)

Neustar runs LNP so efficiently, customers don’t experience problems: “The fact that we don’t hear about Neustar and problems with number portability is a huge compliment.”(Scott Cleland, president of Precursor, in "Neustar competes again for the contract that started it all", Washington Post, February 10, 2013)

Management of the LNP

Consumers rely on flawless LNP performance: “…an extraordinary level of performance by the LNP administrator is a key to ensuring a positive customer experience. Flawless performance and management by the LNP administrator is crucial – it’s what consumers have come to expect and deserve.” (Letter to the FCC regarding the LNP Contract, p. 2, Gigi Sohn, Public Knowledge, September 12, 2012)

Neutrality is essential for effective management of the LNP: “The benefits of number portability are dependent on a neutral, LNP administrator. The neutrality of the administrator is essential because were an administrator to be aligned with a segment of the telephone industry or with a particular telecommunications service provider, it would have every incentive to favor one company or sector over another.” (Letter to the FCC regarding the LNP Contract, p. 1, Gigi Sohn, Public Knowledge, September 12, 2012)

Neutrality is vital to for competition in the telecommunications industry: “Competition for telecommunications services depends critically on businesses and consumers being able to choose among competing carriers and competing technologies. Those choices are extremely valuable to consumers if telephone numbers can seamlessly be ported to a new carrier; those choices are far less valuable without number porting. The reason for Congress’s concern over the neutrality of numbering administrators is clear: if a numbering administrator has a bias, real or perceived, towards or away from a particular technology, operating system, or company, telecommunications competition would be imperiled.” (The importance of neutrality in number portability administration, p. 19, Former FCC Commissioner Harold Furchtgott-Roth, September 13, 2012)

Neutrality of LNP will ensure customers get the equal and fair service: “A vendor that is too closely aligned with any carrier or industry segment may, even inadvertently, favor that carrier or industry segment to the detriment of other carriers and customers. The administrator must be an impartial entity to ensure that all numbers port according to the proper timeframes, and that all service providers, and ultimately their customers, receive fair and equal treatment. The number one priority for porting service must be the consumer.” (Comments of the Idaho Public Utilities Commission on the LNP Contract, p. 1, September 11, 2012)

The absence of neutrality will likely harm consumers and competition: “It is essential that the numbering administration is performed in a way that is competitively neutral. . . The absence of such neutrality will likely harm both consumers (who may not get their services ported in a timely manner) and competitors who cannot deliver services to their newly acquired customers as quickly as other competitors.” (Comments of the Vermont Pubic Service Board on the LNP Contract, p. 1-2, September 13, 2012)

Changing LNP Administrators would negatively impact the level of service customers receive: “It is inevitable that any new administrator will experience start up issues, some of which could noticeably affect service. This could result in less efficient service levels for customers in one region compared to the service provided by another vendor in a separate region.” (Comments of the Idaho Public Utilities Commission on the LNP Contract, p. 3, September 11, 2012)

No advantage exists by having multiple NPAC Providers: “It is clear the NPAC is not broken, so awarding it to multiple providers would not “fix” any aspects of the process. From our current perspective, no advantage to changing providers emerges.” (Telephone Numbers Are Portable; Is the NPAC?, p. 9, Yankee Group, April 2012)

Neustar Repeats Success in 2012 NPAC Performance Survey. “It is not easy to achieve an outstanding customer satisfaction rating consistently for 10 long years. United States’ Local Number Portability Administrator (LNPA) Neustar is one of the very few organizations to achieve this rare accomplishment. Having surpassed all of its previous performances, Neustar reportedly scored a near-perfect 3.9 out of 4.0 in overall customer focus in this year’s annual Management Network Group customer survey.”  (Madhubanti Rudra, TMCnet Call Center Services, January 14, 2013)

Efficient number portability benefits consumers significantly: “By reducing switching costs, an efficient MNP regime promotes significant benefits for wireless consumers. . . According to the price reductions estimated in this study, U.S. wireless consumers enjoyed annual savings between $8 and $10 billion since MNP implementation in 2004 relative to a world in which U.S. porting times were equal to the average porting times in the sample (slightly over six days).” (The Consumer Benefits of Efficient Mobile-Number-Portability Administration, p. 1, Hal J. Singer, March 2013) 

Neustar’s number portability model saves customers money: “The U.S. model that allows customers to easily move their phone number between carriers is a money saver.” (Study: Cell number portability equals big bucks for consumers, POLITICO Pro, March 2013)  

LNP Across the Globe

Number portability markets vary throughout the world: “[c]ommunications markets are not the same worldwide, and the experience of one communications market with portability is not likely to produce anything transferable to another market.” (India’s Experience with Mobile Number Portability, p. 13, Dr. W. Bruce Allen, Professor of Business and Public Policy, The Wharton School, University of Pennsylvania and Visiting Professor Indian School of Business, May 2012)

Number portability differs market to market: “National number portability implementations are as varied as the communications markets they serve.” (Number Portability Through the Global Lens, p. 1, Yankee Group, July 2012)