Q&A: Why Customers Won't Take Your Outbound Calls
Frustrated your customers don't answer?
Contact centers across industries are facing ever-increasing difficulties in contacting their customers. Regulatory compliance, blocked calls, spam-tagging/mislabeling, lack of contact data, and consumer mistrust are all key factors impacting enterprise contact rates, operational efficiencies, and customer experience.
Neustar commissioned Forrester Consulting to survey key contact center decision makers to evaluate the current state of outbound calling, Why Customers Won't Take Your Call.
Read the summary of the full survey results in this condensed Q&A guide.