Whitepaper: Keeping the Voice Channel Open for Business
How Phone Companies Can Enable Connections with Customers
In order to combat illegal robocalls and call scams, regulators have begun to require that communication service providers provide free call blocking, labeling and authentication services.
But other than not getting fined and held accountable by the government, what is the value of these regulations to service providers?
In this white paper, we cover:
- The importance of voice as a channel
- How and why consumers have lost trust in inbound phone calls
- How enterprises are being impacted by this loss of trust
- The upside for carriers