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The Projected Total Economic Impact™ Of Neustar Trusted Call Solutions

Cost Savings and Business Benefits Enabled by Neustar Trusted Call Solutions

Increasingly strict anti-robocall legislation has resulted in carriers rolling out consumer protection solutions. But an unintended side effect for legitimate organizations who make a high volume of calls – such as call centers – is having their calls wrongfully tagged as spam or blocked. This has led to a decline in answer rates and damage to their brands.

Many of these enterprises have turned to Neustar Trusted Call Solutions to proactively safeguard their brand reputation and ensure their calls reach consumers.

 
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Download your copy of “The Projected Total Economic Impact™ Of Neustar Trusted Call Solutions,” a Forrester Consulting Total Economic Impact™ Study commissioned by Neustar, for insights into the potential return on investment (ROI) enterprises may realize by deploying Trusted Call Solutions.

Quantified benefits of Trusted Call Solutions include:

  • 18% to 22% recovered revenue from what they had previously lost due to their calls being blocked or tagged as spam
  • 28% to 32% improvement in answer rates
  • 90% to 100% decrease in tagging-related customer complaints

"Contact rates have gone up, and we are calling customers less and they are answering more quickly. Customers feel better about answering our calls because they can see who’s calling, and they pick up the phone."

VP of Collections (Financial Services)

Download the full Forrester report to learn more.

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