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Whitepaper

Rebuilding Trust in Calls

Survey Reveals Financial Impact of Negative Call Experiences

U.S. regulators and service providers are working hard to solve the massive problem of illegal robocalls. But while many enterprises, government agencies, and consumers depend on legitimate, automated outbound calls for critical communications, a significant percentage of these calls are mistakenly being blocked or mislabeled as spam in the process.

As a result, customers don’t answer the phone―leading to missed appointments, lost revenue, and critical information not getting through.

In the Neustar-sponsored Omdia whitepaper, Rebuilding Trust in Calls, 2021, the global research company provides its findings from a recent survey of 100 leading U.S. companies and government agencies that make large volumes of automated outbound calls.

Get answers to questions like:

  • What are legislators, regulators, service providers, and suppliers doing to tackle the problem?
  • How can STIR/SHAKEN and other systems that stop robocalls also inadvertently block or mislabel legitimate calls?
  • What impacts are negative call experiences having on enterprises?
  • How you can improve the customer call experience, increase answer rates, and reverse revenue loss?
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