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Is Your Contact Center Interrogating Your Customers?

Get the Reliable Data You Need for an Effective Contact Center

To be more efficient and more customer-focused, contact centers need reliable, authoritative processes to 1) ensure their CRM is always kept complete and up-to-date with the latest consumer identity data, 2) identify loyal inbound callers, even if they call from a different number than the one in the CRM, and 3) reliably and automatically authenticate the caller before the call agent even picks up the phone. When contact centers are able to contain more calls within the IVR and skip the tedious and ineffective KBA questions, they reap not only significant cost savings, but are also able to provide a friendlier, more personalized customer experience.

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