The Enterprise Call Experience: Government
Improve Answer Rates and Battle Fraud with Branded Calling
The phone remains a key communication channel for government agencies, but due to scams and fraud stemming from illegal robocalls, consumers are hesitant to answer the phone unless they know who’s calling.
In addition, anti-robocall mandates like STIR/SHAKEN call authentication can mistakenly label calls as spam, or even block them. Solutions like Branded Call Display (BCD) can help government agencies reduce fraud, increase answer rates, and reverse revenue loss.
In January 2021, Omdia conducted a survey on our behalf to entities that make large volumes of outbound calls to gain insights on current challenges and opportunities around the customer call experience.