The Enterprise Call Experience: Finance
How Improving the Call Experience Reverses Revenue Loss
For financial services firms, phone calls are critical for resolving complicated issues, dealing with urgent concerns, and sharing confidential information. But, robocalls, call spoofing, and anti-robocall mandates like STIR/SHAKEN call authentication can mistakenly label calls as spam, or even block them. However, solutions like Branded Call Display (BCD) can help financial services firms combat that issue, increase answer rates, and reverse revenue loss.
In January 2021, Omdia conducted a survey on our behalf to enterprises that make large volumes of outbound calls to gain insights on current challenges and opportunities around the customer call experience.