Federal Contact Centers: Achieve a Positive Citizen Experience, Agency Operational Efficiency, and Fraud Mitigation
How can my agency's contact center achieve the balance?
In order to be successful, federally run contact centers need to provide:
A positive citizen experience
Agency operational efficiency
Fraud mitigation
Does your agency's contact center have the time or resources to build out a solution to address these issues, keep them in balance, and maintain such a system to keep up with the speed of our modern society?
Download the "Achieving the Balance" whitepaper to learn more.
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Announcement
Effective December 1, 2021, Neustar, Inc. ("Neustar") is a TransUnion company. Together with TransUnion, Neustar’s Marketing, Risk, and Communications data-oriented businesses will be enhanced to facilitate global commerce by enabling safer and more personalized online experiences for consumers and businesses.
Neustar’s former security business, Security Services, LLC (“Security Services”), was not a part of the TransUnion acquisition. Effective December 1, 2021, Security Services is officially a Golden Gate Capital and GIC portfolio company (together "Golden Gate Capital"). As a part of Golden Gate Capital, Security Services will continue to accelerate its leadership position in cloud-oriented security solutions.
You may click here to view the official announcement: TransUnion Accelerates Growth of Identity-Based Solutions with Agreement to Acquire Neustar for $3.1 Billion – Neustar and Security Solutions are no longer affiliated companies. For additional information related to Security Solutions information and content within this website, please click here to review our website legal disclosure.
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