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Communicating with Consumers and Your Approach to Data During the COVID-19 Crisis

Optimize contact data strategy

COVID-19 has brought widespread uncertainty and confusion to the collections industry. Some states have imposed, or are considering imposing, moratoria on collections activity due to the pandemic. Collections organizations can use this time to optimize their consumer data strategy.

Once normalcy returns, the investment will improve consumer contactability, right-party-contact rates, and revenue per dial.

In this article Neustar Product Management Director, Todd Meeks, shares insights on the impact of COVID-19 to the collections industry and provides tips for enhancing their outbound dialing strategies.

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