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Who's Calling? Risk, Customer Experience, and Identity Authentication

Protect your customers while easing points of authentication friction

Two of the key metrics resulting from most people working from home in 2020 are the increase in call center contacts and the increase in criminal attempts to take over customer accounts. The verification and authentication of inbound customer contacts has been tolerated by consumers as a necessary trade-off to protect them from fraud while efficiently answering their inquiries.

But there is a better way to begin each customer contact in a secure manner, one that protects consumers and eases this immediate point of friction.

In this webcast Neustar thought leaders discuss how contact centers are implementing next-generation authentication and identification technologies to let customers through faster and block out fraudsters.

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