The Myths and Realities of STIR/SHAKEN for Inbound Call Centers
STIR/SHAKEN Is a trust signal, not a cure-all for the telecommunications industry. It can provide enterprise contact centers with certain valuable information to help establish the identity and authenticity of inbound callers.
However, contact centers still will require an inbound caller authentication solution to mitigate fraud and meet customer experience challenges.
View this webinar to discover how to use STIR/SHAKEN and why it is not a panacea for caller authentication.