STIR/SHAKEN: Are you prepared?
By June 30, 2021, carriers are required to meet regulatory mandates to deploy STIR/SHAKEN call authentication technologies. These authentication technologies provide a secure way to stop illegal caller ID spoofing. With STIR/SHAKEN in place, calling phone numbers are verified and signed using digital certificates, so that spoofed calls can be identified and displayed on caller ID or detected and stopped before they reach consumers.
For inbound call centers, the question is how STIR/SHAKEN can reduce threats from criminal use of spoofed calls to take over customer accounts. What caveats and limitations exist when using STIR/SHAKEN for inbound authentication?
Outbound call centers will need to ensure that their calls are appropriately signed via STIR/SHAKEN – and attested at the highest levels – to ensure calls are not inadvertently blocked or tagged as spam.
In this webinar, you’ll hear from call center and technology experts on the following topics:
- How STIR/SHAKEN works
- The impact – good and bad – STIR/SHAKEN can potentially have on enterprises
- How STIR/SHAKEN can help inbound call centers fight fraud
- Best practices to ensure your outbound calls get through to customers