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Personalizing the Omnichannel Customer Experience - Tips and Trends


To better understand the state of omnichannel, Multichannel Merchant and Neustar conducted an extensive study on marketers’ omnichannel priorities and challenges across the customer lifecycle.

View this webinar recording where we share key findings from the research and industry benchmarks, as well as the new best practices for achieving omnichannel personalization, including:

  • When the majority of marketers believe they will implement an omnichannel strategy
  • What the biggest challenges and pain points are for marketers in implementing omnichannel strategies
  • How industry leading marketers are quickly implementing data and analytics best practices to stay ahead
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