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Webinar: The Path to a Positive Citizen Experience

Is your agency's contact center on par with the private sector?

The private sector has long known that improving customer experience is crucial to success, but the government has lagged in this area and is only now beginning to prioritize this crucial component of efficiency and customer loyalty. In response, many federal agencies are hiring citizen experience executives to adopt human-centered design techniques across their organizations.

This webinar will explore such topics as:

  • Accurately identifying citizens
  • Reducing inbound contact center fraud
  • Cultivating the ideal operational efficiency
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