Improving Utilities Contact Center Effectiveness with Intelligent Data
The IVR and call center are designed to provide an excellent customer experience. Unfortunately, too many customers can’t be identified by their phone numbers, limiting self-serve options, and forcing loyal customers to re-authenticate themselves.
In addition, call center staffing has become more challenging during the pandemic.
In this webinar, hosted by Energy Central, you’ll learn how utilities are improving caller identification and self-serve rates, improving the call center customer experience, and realizing significant savings.