Improving the Call Experience for Financial Service Communications
Outbound communications organizations live and die by their right-party contact (RPC) rates. Missed connections mean costs without revenue. However, to mitigate the risk of TCPA violation, many high-calling companies are now dialing and texting mobile phones manually, which is inefficient, costly, and still no guarantee of reaching the right party.
In this webinar, hosted by American Banker, the Neustar team will discuss proven strategies to optimize outbound dialing performance for contact center professionals, such as:
- Protecting and maximizing caller ID displays to drive answer and conversion rates
- Understanding and incorporating consumers’ individual preferences to improve first call answer rates and reduce overall attempts
- Incorporating best practices for coordinated omnichannel contact attempts