Improve the IVR Experience for Your Customers & Reduce Live Agent Costs at The Same Time
What you know about a customer at the moment they call into your utility’s call center can make a big difference to your operational efficiency and their customer experience. However, customers often call in from a phone number that is different than the one in their account records—sometimes, for example, from a mobile phone when their landline is the one associated with the account.
Forcing these callers to re-identify themselves wastes time and money and degrades the customer experience.
In this webinar Neustar expert, Mitch Young, discusses how forward-thinking utility companies are using identification to improve the customer experience, decrease operational expenses, increase customer satisfaction, and improve compliance and security.