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Modern Healthcare’s “Healthcare Insider” Podcast: Building on Basics

Why It’s Time to Pick Up the Phone

Amid the COVID-19 pandemic, health systems have embraced the phone as a primary form of communication to provide important information and resources to consumers. However, due to the rise in illegal robocalls and call spoofing, 85% of consumers believe an unknown call could be fraud and won’t pick up the phone.

In this episode of Modern Healthcare’s “Healthcare Insider” podcast, James Garvert, Senior Vice President and General Manager of Communications Solutions at Neustar, joins the discussion on why the phone is still such an important communication tool, what service providers are doing to block and label “spam” calls, how these efforts are impacting legitimate outbound calls, and how health systems can re-instate trust in the phone with their consumers.

Listen to the podcast now!

 
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