Podcast: Federal Government Technology – The Key to Reducing Fraud and Abuse
Improving Government Call Centers
The federal government gets over two billion inbound telephone calls every year. Frequently, these calls involve sensitive medical or financial information. Making certain that the person on the other end of the line is who they claim to be can speed up the process drastically.
In this podcast Neustar joins Federal Tech Talk to discuss how federal call centers and federal agencies can create a strong citizen experience and improve government trust through the trusted connections that Neustar solutions deliver.