Total Economic Impact of Neustar Fraud and Authentication Solutions
Calculated Cost Savings and Business Benefits
Prior to using Neustar’s Fraud and Authentication Solution, organizations interviewed for a commissioned Forrester study relied on ineffective homegrown solutions to protect against digital and phone fraud. This left them vulnerable, and fraud levels were higher than optimal.
Customer service agents began each incoming call with questions to verify customer identity, which was a time-consuming process that customers found frustrating. Fraudsters attempted to use social engineering to coax confidential information out of customer service agents, potentially leading to account takeovers or other types of fraud.
In this case study discover how Neustar Fraud and Authentication solutions provide cost-effective ways to separate legitimate customers from fraudsters in the call center.