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On-Demand Webinar

Achieving Customer Contact Excellence in a Complex Omni-Channel World

Today’s contact centers are being asked to comply with the latest regulations, meet heightened customer expectations, and deliver efficient and trusted omni-channel experiences.

In this session, we will discuss how the power of contact intelligence enables trusted connections, maximizes efficiencies using the best phone/email and time-of-day analytics to contact individual consumers, and mitigates regulatory risk.

Learn about:
  • The latest regulations and market trends we are seeing in the market and how they impact enterprise calls
  • Operational best practices contact centers are adopting to improve contact rates while implementing efficiencies
  • How companies are delivering enhanced customer experiences based on customer communication preferences
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