Robocalling and call fraud impact the voice experience. Customers don't answer calls if they don't recognize the caller's identity. As a result, they're missing calls they actually want to receive. Unanswered calls also drive up operational costs, as companies are forced to repeatedly try to contact customers.
In this webinar, Kate Leggett, VP and Principal Analyst at Forrester, and Jonjie Sena, Senior Director of Product Marketing at Neustar discuss the economic importance of delivering great experiences to your customers over the voice channel.
You will learn:
- Why delivering great experiences over the phone channel remain important in today's digital-first world
- How the rise of robocalling and call fraud impacts the consumer call experience and operational costs for businesses
- How organizations can improve outbound contact rates for call centers and reduce the cost per call
- How to best leverage caller identity resolution
Gain valuable insights into best practices for leveraging phone calls to improve customer care, deliver better customer experiences, and reduce support costs.