Have your call answer rates dropped?
Contact centers have experienced a precipitous drop in call answer rates, mostly due to the illegal robocall epidemic that has caused consumers to stop answering the phone.
Not only are customers missing important calls – this drop in answer rates has negatively impacted contact centers’ bottom lines and increased the number of callbacks needed.
While many organizations are focused on providing a seamless omnichannel customer experience, it is important to remember that the phone plays a vital role in engaging customers. In fact, phones are often used when digital self-service channels fail to address urgent or highly sensitive customer concerns.
This webinar shares how call originators (such as contact centers) can improve the customer’s call experience and increase call answer rates. You will learn:
- The current state of regulatory and legislative anti-robocall mandates
- What anti-robocall methods voice service providers are rolling out
- How robocall analytics and STIR/SHAKEN call authentication can affect phone calls
- Best practices for call centers to effectively reach customers by phone, deliver a better call experience for your customers, and protect their brand
View the recording and get the presentation slides today!