Authentication Sets the Tone for Every Customer Interaction, in Call Centers and via Digital Channels
Slow or inaccurate authentication frustrates customers and enables fraud. Fast and accurate authentication improves consumer experience and mitigates fraud.
To discover how organizations are identifying and authenticating callers and visitors in 2022, Neustar, a TransUnion company, surveyed over 100 fraud and customer experience leaders in multiple industries. The survey results indicate the current state of omnichannel authentication as it reflects customer experience and fraud mitigation.
Join this American Banker hosted on-demand webinar, 2022 State of Omnichannel Authentication Survey Results, to learn how organizations plan to support seamless customer experiences and improve fraud detection via consumer identity.