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Identify and Authenticate Inbound Callers Before They Hear “Hello.”

Poor Authentication Causes Major Problems

Do your contact center agents still interrogate callers before serving them? Once customers finish your "challenge questions"… they’re frustrated. And, may trust your brand less. Questioning every consumer also raises costs and fraud risk. Fraudsters can easily buy answers on the dark web. That’s where Neustar can help.

Powered by industry-leading TRUSTID technology, Neustar Inbound Authentication identifies and authenticates callers before they hear “Hello.”...Even those calling from unrecognized numbers. Authenticated callers enjoy faster service. Suspicious callers receive closer scrutiny. The result? Up to 90 cents saved per agent call, greater IVR containment, reduced handle times, and happier customers.

For over 20 years, the top 10 banks, top 10 credit card issuers, and hundreds of leading brands have relied on our flexible, easy-to-integrate solutions. Neustar improves the consumer experience, security, and efficiency of your contact center.

Neustar, enabling trusted connections between brands and consumers at the moments that matter most.

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