The Neustar Professional Services team is comprised of industry experts who can help you implement, adopt, and drive industry best-practices that optimize performance without adding headcount. Our experts are available for project-based staff augmentation to provide the technical resources and expertise you need with the options you desire.
On-site Staff Augmentation
Our Technical Service Engineers are experts around the Neustar products you use, the industry domains those products address, and the carrier IT environments into which they integrate. For your convenience, we offer tiered hourly increments, giving you as much, or as little, help as you need.
Remote Staff Augmentation
Get all the benefits of Neustar on-site staff augmentation without additional staff in your offices. This option is ideally suited when interaction with your staff can be effectively handled by phone and email.
Technical Account Management
or occasional expert needs, Neustar ensures your project’s success by providing a dedicated project manager or engineer with the skills and background to match your business. Your technical account manager is your front-line point of contact who is backed by an entire team of experts. As you deploy and configure services, he or she provides you:
- A single point of contact for technical questions and related issues
- Strategic technology guidance that follows industry best practices
- An assessment of your network and application infrastructure, with recommendations for optimization
- Part-time or full-time support to augment your technology projects
- Remote or on-site service
Your technical account manager interacts with our customer service team on your behalf as a direct line to each Neustar department, including billing and product management. They’re also available to answer your questions and advise you after implementation.