Safe Travels Begin with Branded Calling
For travel agencies, airlines, hotels and other hospitality-based businesses, phone calls are critical to customer service. From complicated bookings to special requests, and urgent changes to confidential information, the personal, high-touch nature of the voice call is a powerful tool in shaping the customer experience—and promoting your brand.
When it comes to booking vacations and travel, customers want to feel pampered – and safe. Keeping up with evolving rules and regulations around health-based travel restriction is no easy task.
But that’s not all. In our recent Omdia survey, travel and hospitality firms said many of their legitimate outbound calls were being marked as spam – and some customers weren’t even aware it was them calling. That led to revenue loss.
Branded Call Display lets you reassure consumers it’s you calling by displaying your full name, business location, logos, e-business cards, social media links, and more, on the mobile display. At the same time, Neustar provides the STIR/SHAKEN component that verifies that the number, and the data, have not been spoofed.