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Actionable Risk Intelligence

Identity matters. Whether you’re looking to mitigate fraud, increase call center efficiency, or improve the customer experience, it’s critical to know as much as possible about the consumer on the other end of the interaction.

Neustar fills in the gaps with the industry’s leading identity resolution. This gives you access to the real-time intelligence you need to make effective decisions that ensure quality consumer engagements and enhance your bottom line.

Fraud Intelligence

High-profile data breaches have only accelerated identity fraud. Organizations are stuck between a rock and a hard place—wanting to meet consumer demands for a frictionless experience, while also needing to mitigate the financial and reputational risks associated with call center fraud and account takeover.

How do you protect your business and prevent fraud, while still providing the frictionless experience your consumers demand?

Neustar fraud solutions provide the “unstealable” consumer insights our clients use to know with certainty who is at the other end of every interaction, creating trusted and frictionless consumer interactions. By leveraging an unprecedented authoritative network of offline, digital, browsing footprint, and device identity data, Neustar allows you to authenticate and let legitimate customers through faster, while flagging risky transactions for additional verification.

Digital Identity Risk
Flag possible fraud by understanding the likelihood of the consumer’s digital identity matching their offline identity.

Inbound Authentication
Instantly identify and authenticate inbound callers to reduce handle times, provide better customer experiences, and mitigate fraud.

Outbound Risk
Reduce account takeover fraud and consumer friction via real-time intelligence on a phone’s risk level for SIM card swap, unauthorized reassignment, or call forwarding.


Operational Intelligence

Inbound Dialing Solutions

Neustar improves call center efficiency and effectiveness via real-time identity solutions that allow you to identify and authenticate inbound callers—even if they are using a different phone number from the one in your consumer database.

Eliminate time-consuming verification processes and route calls more effectively for superior service. Neustar verifies, corroborates, and appends identifiers in real-time from over 200 authoritative sources, including mobile network operators (MNO). Quickly identify and quarantine callers who are at high risk of being fraudulent, while reducing friction and improving the experience for legitimate consumers.

AccountLink
Personalize interactions, fill in CRM gaps, and improve operational efficiency by matching callers to your database without requiring additional verification.

Customer Record Enhancement
Update your CRM with up to five additional phone numbers per record, including useful attributes like phone type and in-service indicator.

Inbound Authentication
Instantly identify and authenticate inbound callers before the agent picks up the call, reducing handle times, mitigating fraud, and improving the consumer experience.

Outbound Dialing Solutions

Neustar has the unique identity and device behavior insights needed to enable call centers to reach their consumers more efficiently and effectively, while reducing TCPA regulatory and brand reputation risks.

Close identity record gaps and prioritize optimal phone numbers for increased right-party contact rates. With continuously corroborated identity data from over 200 authoritative sources, including mobile network operations (MNO) data, Neustar drives more effective outbound calling strategies

Customer Record Enhancement
Update your CRM with up to five additional phone numbers per record, including useful attributes, like phone type, in-service indicator, and risk associated with TCPA regulations.

Phone Behavior Intelligence
Generate more revenue per dial by knowing who to contact, which number to use, and the best day and time to contact them.

Caller Name Optimization
Ensure your outbound dials are not improperly blocked or spam-mislabeled.

Contact Compliance Risk
Improve operational efficiency and mitigate the risk of TCPA violations by having changes in client records proactively pushed to your database.

Outbound Risk
Mitigate the risk of incorrect contacts and account takeover fraud via real-time intelligence on a phone’s risk level for SIM card swap, unauthorized reassignment, or call forwarding.

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