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Identity Fraud is a Customer Experience Opportunity

Featuring Chad Gluff, Senior Director, Global Identity and Fraud, TransUnion

Identity fraud is an increasing challenge for financial institutions, impacting consumer trust and costing billions of dollars a year in losses. To combat this threat, financial institutions must streamline the authentication process while improving the overall client experience. When fraud or identity theft does occur, customers want fair, equitable and fast resolution, with pain-free, frictionless access to their impacted accounts.

Listen to The Financial Brand’s Banking Transformed podcast, Identity Fraud is a Customer Experience Opportunity, featuring Chad Gluff, Sr. Director, Global Identity and Fraud, TransUnion share the impact that fraud and identity theft have on banking and the ways to turn your identity fraud solution into a customer experience opportunity.

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