Fighting Fraudsters at the Front Door

Many financial institutions fail to identify their contact centers as the root of fraud loss.

With the massive number of worldwide data records that are seemingly compromised almost daily, account takeover attempts continue to be one of the biggest threats facing call centers of financial institutions. Even as organizations strengthen their defenses, most recognize that their anti-fraud systems fail to incorporate vital intelligence that could help them seamlessly identify real customers and shut out criminals.

Listen to this podcast where Lance Hood, senior director of authentication services at Neustar, talks about how bank and credit union call centers can fight the fraudsters by figuring out faster who is a legitimate customer versus who is not.