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COVID-19 Contact Tracing Infographic

Less than 20% of potentially exposed individuals are reached by contact tracing

With contact tracing, time is of the essence. According to the CDC, contact tracers should aim to reach 75% of potentially infected persons within the first 24 hours. But with phone-based contact tracing, challenges arise. 36% of contacts will not have an accurate number. Contact tracers may call at an inopportune time, or using a phone number not normally answered by the contact. Calls may be flagged as spam or blocked by Smartphones, or show up with blank or incorrect caller IDs on landlines.

Neustar’s unique data assets continually corroborate U.S. identities in real-time, filling in gaps, and correcting inaccuracies in provided contact data. Neustar also layers phone intelligence about the best number to use and the best time to reach each individual improving right party contact rates by an average of 33%. Finally, Neustar ensures these critical calls are not improperly blocked or labeled as spam, ensuring they are more likely to be picked up.

Download this infographic to understand the challenges associated with contact tracing and learn how Neustar helps ensure contact tracers are more effective at reaching potentially infected contacts quickly and effectively.

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