Universal Order Connect (UOC) Frequently Asked Questions (FAQ)
Key Insights to Improve How Network Connectivity is Bought and Sold
For many years, Access Service Request (ASR) clearinghouses, emails, spreadsheets, and phone calls were the only way to buy and sell wholesale network connectivity, despite numerous challenges and errors in the process.
But the digital transformation that has spread across the telecommunications sector has streamlined how business gets done, and how fast. While many functions in telecom have been automated, there are many back-office activities such as order management that lag behind, becoming a bottleneck in the overall efficiency of the organization.
What are the business benefits of deploying UOC and UOC Marketplace?
These solutions streamline and automate many critical back-office processes. With UOC and UOC Marketplace, wholesale service delivery and time to revenue are accelerated up to 5X, while improving the customer experience. Additional benefits include advanced reporting for business intelligence and lower operational expenses.
Do UOC or UOC Marketplace support availability and quoting, in addition to ordering?
Yes, UOC supports the full lifecycle of buying and selling of wholesale connectivity. It provides users with a single interface to quickly locate which providers offer the right service in the right location, instantly get and compare quotes, and then turn them into orders with the click of a button. Our sell-side solution, UOC Marketplace, is for those looking to promote their wholesale services, automate order receipt, and provide customers with real-time status updates.
How long does it take to implement?
Neustar, a TransUnion company, has a standard deployment process that enables our customers to get up and running on the UOC platform within two to three months. We will work closely with you to identify your trading partners and properly configure the platform. UOC utilizes RESTful APIs to integrate with other back-office systems as needed.
What resources are required to set up the UOC or UOC Marketplace solutions?
As with any project, good communication is paramount. At the start of the project, we will need to schedule weekly meetings to identify your trading partners and gather the required information. In addition, we will need your IT resources to assist with setting up the APIs to integrate with your other back-office systems as needed. Neustar will also provide end-user training as part of the deployment process.
Is there a portal for accessing UOC or UOC Marketplace?
Yes, the UOC portal is very intuitive and user-friendly. It provides a single view into all aspects of the order lifecycle and is the-entry point for end-to-end service fulfillment.
Are we required to use the existing user-interface, or is there an API available?
The platform is underpinned by a modern and extensible architecture. You are not required to utilize its user interface to leverage its functionality. Our APIs can integrate the solution into your other back-office systems, depending on your business requirements.
Can UOC be integrated with my quoting system?
Yes, UOC will integrate into your existing quote-to-cash systems via open APIs and standard interfaces. We are already fully integrated with the industry’s leading providers, or if preferred, we can integrate into your own in-house system.
Does UOC or UOC Marketplace support the MEF LSO SONATA standards?
Yes, UOC does support the MEF LSO SONATA product quoting, ordering, and trouble ticketing APIs. In addition, UOC supports other industry formats such as ASOG, TM Forum and other proprietary order formats.
Will UOC or UOC Marketplace support all my trading partners, including those that use manual processes?
Yes, UOC can support any of your trading partners whether in North America or the rest of the world, including those who have not yet automated their wholesale ordering process.
Will UOC allow me to obtain order status information from my trading partners?
Yes, UOC allows users to obtain order status from their trading partners in a streamlined and timely manner. In addition, UOC Marketplace provides a way for sellers to update their partners with real time order status information, greatly reducing the need for follow up emails and phone calls.
Can I create custom reports for SLA tracking and management reporting?
Yes, UOC provides several reports that will keep you up to date and in the know. In addition, the UOC analytics and reporting module has multiple dashboards that provide in-depth views into trends and activity via automated tracking and reporting on operational metrics. Ultimately, these reports will help you manage your business better.
Does UOC and UOC Marketplace maintain an inventory of my leased circuits?
Yes, UOC includes a circuit inventory module that collects and tracks information on suppliers, buyers, circuit types, circuit identifiers, bandwidth, financials, install dates and upgrade dates. Users have easy access, and all information is centrally located.
Can I open Trouble Tickets with my trading partners through UOC?
Yes, trouble ticket management is offered as a module within the UOC platform. It allows buyers to quickly open trouble tickets with their trading partners to troubleshoot day-two issues in a faster and more streamlined way. Wholesale sellers can also benefit from the Trouble Ticket Management module by enabling a streamlined and automated way for all trading partners to submit Trouble Tickets for day-two support.
What access/circuit types do UOC and UOC Marketplace support?
UOC and UOC Marketplace support any access type - including TDM, Ethernet, Broadband, and more.
How can I see a demo of the platform?