STIR/SHAKEN FAQs for Enterprises

The new regulations that require Communications Service Providers (CSPs) to implement STIR/SHAKEN call authentication will impact enterprises – your legitimate outbound calls may be mistakenly blocked or tagged as spam! Learn what you can do about it, and how STIR/SHAKEN serves as a valuable input to current analytics approaches when it comes to inbound calls to contact centers.

Download the eBook to learn answers to top questions like:

  1. What is STIR/SHAKEN?
  2. Is there a difference between robocalls and spoofed calls?
  3. Why is STIR/SHAKEN the best way to stop illegal spoofing?
  4. How will STIR/SHAKEN impact legitimate use cases of call spoofing, such as displaying a toll-free call back number?
  5. What are the regulations that require STIR/SHAKEN?
  6. What types of calls does STIR/SHAKEN address? How will non-IP calls be handled?
  7. How are calls assessed with STIR/SHAKEN?
  8. What regions are using STIR/SHAKEN?
  9. How will consumers be impacted by STIR/SHAKEN?
  10. How does STIR/SHAKEN affect my outbound calls?
  11. How does STIR/SHAKEN affect my inbound calls?
  12. What solutions are available to help enterprises improve contact rates?
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