Secure Trust Across Channels and Deliver Seamless Experiences for Consumers
Spend less time interrogating customers and more time delighting them. Reduce fraud losses 20% by separating legitimate interactions from potential fraud.
If you don't know whom you can trust in remote interactions, you risk frustrating loyal customers while losing millions of dollars to fraud. Identify and authenticate who is on the other end of every interaction accurately and seamlessly. Understand if a device or interaction is at high risk for common fraud tactics.
Assess Caller Risk Before They Reach Your IVR or an Agent
Complete a trust assessment before callers hear "hello" to improve customer experience, reduce fraud, and increase operational efficiency.
- Identify inbound callers and fill in CRM gaps in real-time to better route calls
- Detect phones showing risk signals, such as virtual calls or call spoofing
- Reduce average handle time (AHT) by 20 to 70 seconds per inbound call
Reduce Consumer Friction
Verify consumers for a seamless experience while spotting and stopping fraudsters via trusted identity resolution.
- Improve the customer experience by reducing onerous identity checks
- Minimize risk exposure while driving down false positives
- Give customers a friction-right experience while putting additional verification steps in place for high-risk transactions
Quickly Flag Interactions at High Risk for Digital Fraud
Sort users intelligently and reliably into high- and low-risk buckets with unhackable insight.
- Link online, offline and device-based data to authenticate the individual behind the device quickly and reliably
- Understand if a device or interaction is at high risk for common fraud tactics
- Mitigate exposure to common vulnerabilities in fraud checks that rely on limited data or linkage verifications
